It’s not news: business crises happen every day. Preparation and communication are paramount to successfully mitigating the impact of the crisis on the organization. How we respond to the crisis determines whether it becomes just a nuisance, or a business-defining issue.

In a crisis, employees are arguably your most important stakeholders. Yet often they are overlooked in the midst of managing the issue at hand and responding to reporters. Here are some strategies and tips to help keep your...

Auto recalls have been big news for the past couple of years. Google any automaker, and you will find information about millions of recalled vehicles for every manner of defect imaginable. In the latest recall drama, Fiat Chrysler is managing a crisis that triggered an aftershock that could spell the beginning of the end for the automaker.

Cyber security breaches are also big news, with a growing number of attacks affecting tens of millions of people. We learned just recently from a Wired...